1xbet bd Privacy Policy

What Information Is Collected

1xbet bd collects user information in two main ways — information provided directly by the user and technical information collected automatically.

2.1 Information Provided Directly

Information you provide yourself when registering an account or using our services includes:

• Full name and date of birth (for age verification — the service is for users 21+)
• Mobile number and email address
• Payment method details: information required for bKash, Nagad, Rocket, Upay or bank transfer
• Identity verification (KYC) documents, such as national ID card details
• Information provided to support via live chat or email

2.2 Technical Information Collected Automatically

The following information is automatically logged from your device and browser:

• IP address and geographic location (up to country or region level)
• Browser type, operating system and device model
• Time of site access, page visit patterns and session duration
• Cookies and session tokens (see Section 7 for details)
• Referral source — how you arrived at the site

2.3 Transaction Information

A record of every deposit, withdrawal and betting activity is kept. This information is used to ensure account security and detect suspicious activity.

Data Sharing with Third Parties

1xbet bd never sells or rents your personal information under any circumstances. However, specific information may be shared with trusted third parties in the limited situations below:

4.1 Payment Processors

To complete your deposit or withdrawal, the necessary transaction information is shared with bKash, Nagad, Rocket, Upay or the relevant bank. This information is used solely for that specific transaction.

4.2 Technology and Security Partners

Limited information may be shared with trusted technology providers for the technical operation of the site and fraud prevention. These partners are bound by strict confidentiality agreements.

4.3 Legal Obligations

Required information may be provided on the basis of a valid order from a competent court or law enforcement authority. In such cases we will try to notify you as far as possible, unless prohibited by law.

4.4 Business Restructuring

In the event of a merger, acquisition or insolvency, user information may be transferred as part of the assets. In such cases the new controlling party will be required to comply with this privacy policy.

Data Retention Period

We retain your information only for as long as it is necessary or legally required.

• Active accounts: All information is retained for as long as the account remains active.
• Inactive accounts: Up to five years from the date of the last activity.
• Financial transaction records: Up to seven years in accordance with applicable financial regulations.
• Support communications: Up to two years from the date the issue was resolved.
• Cookie and session data: Short-term or long-term depending on the type of cookie.

After the specified period, information is securely deleted or anonymised so that no individual can be identified from it.

Your Rights and Choices

1xbet bd grants you the following rights over your personal information:

8.1 Right to Access

You may submit a written request to support to find out what information we hold about you. We will respond within thirty days.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request that it be corrected. Supporting documents may need to be submitted to change KYC-verified information.

8.3 Right to Erasure

After closing your account, you may request deletion of your information subject to legal obligations. Financial transaction records and fraud-prevention data may be retained for legal reasons.

8.4 Right to Opt Out of Marketing

You may stop receiving promotional messages at any time. This can be done from your account settings or by contacting support. To learn more about responsible gaming, visit our Responsible Gaming page.

8.5 Right to Close Your Account

You may request to close your account at any time. The account will be deactivated after any pending transactions are settled.

Policy Changes and Updates

1xbet bd may update this privacy policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of the page
• Notify registered users by email or site notification
• May seek fresh consent for important changes

Continuing to use the site after an update will be taken as your agreement to the new policy. It is therefore advisable to check this page regularly. To learn more about us, visit our About Us page.